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Frequently Asked Questions

Our Prints

How are The Printorium prints created?

All our prints are created using long lasting, archival pigment inks, made with the most technologically advanced digital printers, on 100% cotton rag paper.

Prints in the Premium Collection have been enhanced by the application of a hand-applied process, most typically the addition of gold or silver foil to imitate the original graphic prop from the films.

How often is new art released?

Our archive will be released over time, starting with just four images from a much larger collection. We cannot commit to particular dates, but Newsletter subscribers will be the first to be notified each time new art is introduced.

Are The Printorium artworks signed by the artists?

Prints from the Harry Potter Original Collection are ‘signature-stamped’ (ie a unique stamp designed and applied by the artists). For those wishing to acquire hand-signed prints, these are found in the Harry Potter Premium Collection, and are sold in are much smaller edition. All prints in bothe collections come with a hand signed Certificate of Authenticity.

What's an edition?

An edition is a limited run of a particular artwork and consists of a set number of prints in a set number of sizes. The Printorium will never issue more prints than have been stated on the product page so once artwork is sold out, it will not be released again in that size.

What is a Certificate of Authenticity?

A Printorium Certificate of Authenticity accompanies every print. It is an archival card that is signed by the artists and includes the artwork title, size and edition number. It ensures both the integrity of the edition and the artists’ participation in its creation. As our prints are sold unframed, be sure to keep your Certificate in a safe place, until such a time as you frame it.

Why are some prints available in just one size, and other in various sizes?

Where possible, we have tried to reproduce the artworks at the same size in which they appeared in the movies. Occasionally this means we can offer two or three sizes of the same print, for example a packaging or poster design which was originally created in different sizes.

Why do some prices differ for the same sized prints?

Some artworks from our archive are much more ‘iconic’ as they were heavily featured props in the films (film prop stars!). We have tried to reflect this value in the pricing scale; the images are not valued per square inch but per square icon!

Does The Printorium art look exactly like the images we see online?

We work to ensure fidelity between the images you see online and our final artwork. While our screens are calibrated, meaning that they are regulated for color consistency and accuracy, most screens are not. Because of this, colors and tones can vary greatly between computers, so the art you receive may look slightly different than it did on your computer.

Does the size of the paper equal the size of the actual image?

No. We use standard paper sizes and do not alter the image to fit the paper, which means that all prints will have a white border. You can find the dimensions of the actual image size in the product info dropdown on each product page.

Who owns copyright or Creative Commons licenses on The Printorium art?

The artist/licensor of The Printorium images controls all rights. Copyright law states that copyright is not transferred to the buyers The Printorium prints.

Does The Printorium sell wholesale?

Please contact us: info@theprintorium.com if you are a retailer interested in stocking our prints.

How do I care for my art?

If you are not immediately going to frame your art, we recommend storing it flat in between the sheets of acid free tissue it was sent in. As your art was shipped in a tube and will be quite curled when unwrapped, set books or a flat weight on top of it to flatten. Away from direct sun, heat and humidity. Your Certificate of Authenticity may be stored with your art or filed separately, but be sure to keep it in a safe place.

Delivery

How quickly will I receive my order?

Orders are usually shipped within 48 hours 'Monday – Friday' however on occasion this might not be possible. Please allow up to 14 days for delivery.

UK Shipping

Royal Mail First Class Recorded Signed For – all prints will be dispatched in protective tubes via this service. The Royal Mail states that this service takes 1 to 2 working days and a signature will be required upon delivery. Please note the delivery times are an estimate only and are not guaranteed by Royal Mail.

Please contact orders@theprintorium.com if you require Special Delivery Next Day –this gives guaranteed delivery before 1.00pm, providing online tracking, Electronic Proof of Delivery and compensation for loss or damage.

International Shipping

Royal Mail Airmail International Signed For – The Royal Mail states that this service takes 3-7 working days for customers in Europe and 5-10 working days for customers outside of Europe. A signature will be required upon delivery and the package will be partially trackable in some countries. Please note the delivery times are an estimate only and are not guaranteed by Royal Mail.

Resending items which have been returned to the Post Office
We realise that sometimes deliveries can be problematic. If a package isn't successfully delivered upon its initial delivery – it will be held at a local collection centre. If it is not collected within a standard time the package will be returned to us. We will happily resend packages that have been returned to us. However, we ask the customer to pay the additional postage incurred in resending the package.

Cancellations

What happens if I want to cancel my order?

Cancellation before despatch – Typically, orders are despatched within 48 hours of being received. If you change your mind and want to cancel your order, please let us know as soon as possible by e-mailing orders@theprintorium.com. We will do our best to cancel your order before despatch in which case we will process a full refund. Please note that it will not always be possible to cancel before despatch, even if your e-mail is received within 48 hours of your order being made.

Cancellation after despatch – If you wish to cancel your order after despatch, please return the print to us, in original condition, as quickly as you can and in any case within 10 days of receipt by you.

Please use a secure method of postage, so that the returned print can be traced. The item is entirely your responsibility until we receive it. If it gets lost, we will not be able to refund your payment.

When the returned item is received by us in original condition, we will refund the purchase price to you.
Postage costs will not be refunded.

What happens if my order arrives damaged?

If an item arrives damaged, please notify us as soon as possible at orders@theprintorium.com. In order to give you an exchange or refund we will require you to return the damaged item to us within 10 days. A longer period may be agreed, at our discretion. It may be possible for us to arrange an early refund or exchange if you send a photograph to us identifying the damage. We will still require the original item to be returned to us.

In most cases we expect that an exact replacement can be provided. However, in some cases, it may not be possible to provide an exact replacement. In that case, a refund or exchange will be offered.

Please use a secure method of postage, so that the returned item can be traced. The item is entirely your responsibility until we receive it. If it gets lost, we will not provide a refund or replacement.

Postage costs will not be refunded.

Our Newsletter & Communications

What is the The Printorium Newsletter?

Our newsletter is the best source for early updates on new releases, sales and discounts, VIP events and everything else that goes on at The Printorium. Plus, subscribers get first access to buy new art before it is released publicly on our site. Sign up here.

How do I sign up for the The Printorium Newsletter?

Simply sign up here. Or you can opt in to receive the newsletter when you make a purchase.

Can I unsubscribe from the The Printorium newsletter?

Yes. We're sad to see you go, but if you absolutely must, click through the "Unsubscribe me" link found at the bottom right-hand corner of any email you receive from us. We're always working to refine and improve our communications with you, so if you have feedback you'd like to share, please be in touch.

How can I contact The Printorium?

Check out our Contact Us page. Email is the best way to get in touch, but we're also active on Facebook, Twitter, Flickr and Tumblr.

Your Account

Why should I create a Printorium account?

Creating a Printorium account ensures the fastest and easiest checkout possible—you won't have to re-enter information like your name and address(es). While this will always save you time, having an account is especially handy when you are trying to purchase a new edition that is selling out quickly. Your Printorium account also allows you to see all of your past purchases in one place. If there are additional changes or improvements to account features that you'd like to see, please drop us a note at info@theprintorium.com

Do I have to create a Printorium account to purchase art?

No. We recommend creating an account to expedite your checkout process, but it is not required; you may make purchases as a guest.

I forgot my password—what do I do?

Click here to reset your password.

How do I know my personal information is safe and secure?

Your privacy and the security of your account are of the utmost importance to us. We will never share or sell your personal information. Our checkout process uses Secure HTTP/SSL-VeriSign so your personal details are always sent to our servers over a secure connection. We do not store card details.

May I use The Printorium artwork in books, websites, advertisements, film or tv sets?

All requests to use or license The Printorium images must be submitted by emailing eduardo@theprintorium.com. We will then discuss your request with our licensor.

Purchasing & Checking Out

What forms of payment do you accept?

We accept the following methods of payment: Paypal, Mastercard, Visa, Visa Electron, Visa Debit, Maestro (including Switch), Solo, Discover.

All transactions are processed in Pound Sterling.

Why can't I add items to my cart?

This is likely happening because your browser has JavaScript turned off. The Printorium site requires JavaScript to be turned on in order to function.

I made a typo/error when I submitted my order or email address—how do I correct it?

Email us at info@theprintorium.com and we can update your order or account.

Why does the site look wonky?

Old browsers such as Netscape 4, Internet Explorer 6, Internet Explorer for Mac and the Comcast Browser can negatively impact the enjoyment of our site. We suggest you update your system to the latest version of a free browser like Firefox, Explorer 9, Safari or Chrome.

Discount Codes & Promotional Offers

PLEASE NOTE: Discount codes, and their use on The Printorium website, are subject to our General Terms of Use.

What is a discount code?

From time to time The Printorium will issue special discounts to redeem against the value of an order. It is a multi-digit alphanumeric code redeemable for a set amount or per cent discount on your order. Discount codes typically have expiration dates, so please check your this before attempting to apply the code.

How do I redeem a discount or promotional offer?

On the Basket page, input the discount code and click 'Apply Discount'. The discount will automatically be applied to your order.

The discount will be for a predetermined percentage of the total amount, you'll be asked to enter a form of payment for the remaining balance due.

Can I combine discount codes?

Discount codes cannot be combined with each other.

What are your Terms of Use for discount codes?

Discount codes, and their use on the The Printorium website, are subject to our General Terms of Use. Our Terms of Use for discount are:
Discount codes can only be redeemed at The Printorium for the purchase of eligible artwork. Multiple discount codes cannot be combined with one another, and only one discount code may be used per transaction.
Discount codes issue by The Printorium cannot be applied to purchases made at other retailers where our prints may be stocked.